NCSS IT Help PortaL

SSA IT Resource Centre & Helpdesk

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Welcome Message from National Council of Social Service (NCSS)

The Covid-19 outbreak and Circuit Breaker measures have affected how Social Service Agencies (SSAs) operate and deliver critical services to vulnerable individuals and families. NCSS is committed to help SSAs adopt technology to remain connected to their staff and service users. 
 
To this end, we are very happy to be working with ThunderQuote to provide free self-help guides and telephone “helpdesk” support to SSAs, on remote working tools and other IT resources that would benefit them. 
 
We are grateful to Kevin and his team for their hard work and dedication in helping to put this together in such short time, so that SSAs can continue to serve those in need safely and in a timely manner.
 
Tan Li San
CEO
NCSS

Image result for telegram iconFollow our Telegram Channel for announcements and updates: https://t.me/ITHelpNCSSTQ or contact us here.

Hi, we’re glad you’re here! 
This national social services IT resource centre was birthed to serve the Social Service Agencies (SSAs) in Singapore in view of the ongoing COVID-19 situation that has caused much disruption to operations and service delivery to service users. 
With the circuit-breaker being put in place (Effective as of 8 April), SSAs needs to find alternative means to continue working, communications with partners and deliver crucial services for their service users.
This resource centre provides some helpful guides on available tools that are 100% free, and how to set them up for your agency. Relevant information from government advisories and updates are also linked below for your reference.
While these times are trying for everyone involved, let us come together to support each other as one Singapore community. It is all the more important to continue to reach out to support those in need in such a time as this and we salute and are here to support your continued efforts to do so safely!

Free IT Setup & User Guides

SSA Video Conferencing Setup Guide
Click here to download the One-Stop SSA Videoconferencing Setup Guide

For more information on video conferencing tools and how to use them, click here.

SSA File Sharing & Storage Setup Guide
Click here to download our SSA File Sharing & Storage Setup Guide

For more information on file sharing & storage tools and how to use them, click here.

SSA Team Chat & Collaboration Guide
Click here to download our full SSA Team Chat & Collaboration Guide

For more information on team chat & collaboration tools and how to use them, click here.

SSA Virtual AGM Guide
Click here to download our Ultimate Virtual AGM Guide

For more information on how to organise your own Virtual AGM, click here.

Digital Voyage to SSA 3.0 White Paper

Click here to view / download our white paper on the Digital Voyage to SSA 3.0

The paper includes information on essential client management solutions for nonprofits, including:

  • Cloud PBX telephony
  • Case / client management software
  • Visitor management software
  • Teleconsultations
SOL Live Streaming Setup Guide
Click here to download the Streams Of Life live-streaming setup & diagnosis guide

For more information on setting up a live-streaming setup in your organisation, click here.

For Service Delivery

Virtual AGMs

Remote Working Tools - Video Conferencing

Remote Working Tools - File Sharing & Storage

Remote Working Tools - Team Chat & Collaboration

Cyber Security Tips

Volunteer Remote Setup Guide

Image result for telegram iconFollow our Telegram Channel for announcements and updates: https://t.me/ITHelpNCSSTQ or contact us here.